When you enter any of the buildings on the Dallas Market Center campus, the Market Services-Registration staff members are the first associates ready to welcome you with a smile. Their goal is to make the badging process efficient and to provide information about the marketplace to get you started with your day.
 
 
Evelyn Foreman, Barbara McMillen, Cindy Tarrant and Pat Haake

About 85% of buyers attending January and June Total Home & Gift Markets print out their Fast Pass ahead of time, so badging just involves scanning the bar code on the Fast Pass and showing a picture ID.

“We want to make first-time attendees feel comfortable when they arrive,” says Betty Wilson, senior manager of Market Services. “Our goal is to process their admission quickly to minimize their wait time and give them basic information that will make their time here easier.”
 
All buyers are offered a directory and told about the day’s big events. First-timers are encouraged to attend the orientation tours that begin at 9 a.m. daily at the New Business Room, 156A, World Trade Center. Attendees are also reminded that real-time information about exhibitors, products and events are available on the Dallas Market App and at the numerous information booths staffed by DMC associates throughout market.
 
 
Betty Wilson

Dallas Market Center is open daily for business, so during non-market times the Market Services-Registration staff numbers about seven associates who are stationed at all of the building entrances. During large markets, that number grows to about 50 registration associates. They undergo about a four-hour training session before each market to learn about marketplace changes – new or relocated showrooms, new product categories in the Dallas Temp Show, market events and other important information.

“Our Market Services team gets really excited to be at market,” Wilson says. “Returning buyers recognize us as we process them and we look forward to seeing them too. It’s all about building relationships.”