Building Services

Dock Services    214-655-6270

Non-Market Hours: Mon.-Fri. 8 am - 4:30pm     Market Hours: as published

Docks are supervised by DMC Dock personnel and Protective Services.Red Caps are available to help transport samples to/from showrooms and customer vehicles for a fee. DMC dock personnel cannot perform work inside showrooms. For questions call the dock manager at 214-655-6270.

When a delivery arrives at DMC facility marked with INSIDE DELIVERY, Dock Services reviews paperwork and bill of ladings, and helps facilitate delivery for the tenant. DMC Dock Services personnel work with delivery drivers to ensure building access, provide pallet jacks and/or forklifts, and ensure carrier delivers products to the proper showroom. This service is provided free of charge for all tenants.

Note: INSIDE DELIVERY dictates the shipping carrier will actually deliver products and merchandise to the showroom (not inside the showroom, unless the tenant is present and authorizes access to the showroom). This is an arrangement made by the shipper and/or tenant with the shipping provider. DMC is not responsible for delivery, accuracy or quality of delivery service with INSIDE DELIVERY.DMC does provide necessary equipment to help facilitate delivery by the shipping provider at no charge.

When a delivery arrives at DMC NOT MARKED INSIDE DELIVERY, Dock Services reviews all paperwork, bill of ladings and calls the showroom to ask if the tenant wants a Red Cap to deliver (info below), have showroom personnel get the delivery or authorize Dock Services to deliver to the showroom (info below). If tenant authorizes Dock Services to deliver, DMC is responsible for accuracy and completeness of delivery, unloads the trucks, and delivers to the showroom. DMC signs any bill of ladings confirming receipt and accounts for all time and labor spent delivering the respective items for a tenant.

Dock Operations/Transport Services:Deliveries are $25 per hour per man. For complete details contact Dock Services.

Red Caps are independent contractors that are not employed by DMC, but provide services as independent contractors for tenants and buyers. Their rates are negotiated directly with the individual.Red Caps are located at WTC Dock 1

Shipping & Receiving

UPS, Federal Express, etc. deliver directly to showrooms and will not deliver to post office units/boxes. Sample merchandise for outbound shipments must be kept in showrooms until the carrier arrives at the dock for pick-up. The carrier will call from the dock when ready to load samples. Below are examples of how shipping labels should read for each respective building.

Housekeeping 214-655-7605

All trash and debris must be removed from buildings prior to markets. Items left on docks or elevator landings will be removed. Items in the hallways should have a sign attached to them marked “Do Not Remove.” Trash placed in the hallway must be contained within a plastic liner or box provided by the Exhibitor.

Maintenance 214-655-7605

Call for general maintenance requests (hot/cold rooms, lights on/out, trash pick-up, etc.).

Keys/Lock Changes 214-655-7605

Additional keys may be ordered through Operations Dispatch. Call 214-655-7605 for full details. New keys may be picked up in Protective Services WTC #113.