Shared Showroom Assistant

Department:  Leasing

Date Posted: 5/24/2018

Position Summary: This position ensures each client’s visit to the showroom is a positive experience by providing professional and knowledgeable sales service.  Achieves sales and profit objectives through selling activities for assigned sales territories. 

 

Position Description (Italics reflect performance appraisal criteria):

Supports showroom managers with all aspects of showroom and customer service needs including:

·         Other duties as assignedAchieves sales objectives as defined by Management through the implementation of account management programs.

·         Implements strategies to ensure personal sales goals are achieved. 

·         Educates new clients on showroom product and services while providing a tour of the showroom and introductions to staff. 

·         Prospects new and inactive clients to optimize sales and client productivity.

·         Actively participates in showroom events and activities including event preparation.

·         Processes all new account applications for new clients, segmenting to provide the appropriate service, directing all appropriate leads to the correct gallery partner.

·         Maintains continuous contact with clients, soliciting appropriate feedback and using information to build selling strengths. 

·         Promptly acknowledges and greets clients and visitors.  Determines client needs, wants, dominant buying behavior and motivation to maximize selling opportunities.

·         Incorporates effective negotiating techniques into sales strategies and utilizes competitor information in sales strategies.  Prepares and presents accurate proposals.

·         Develops thorough product knowledge through day to day selling activities, product research and participating in vendor and showroom product training. 

·         Actively uses appropriate technology and social media to notify clients of new merchandise and keeps clients updated on the status of orders and follows through on client inquiries.

·         Participates in maintaining the appearance of the showroom floor on a daily basis.

·         Completes inventory counts and price changes as necessary.

·         Follows established administrative procedures in processing all sales orders.

·         Accurately records information on product complaints, providing management with information to implement appropriate solutions.

·         Must be able and willing to lift 25 to 50 lbs.

·         Some weekends and evenings required.

 

Positions Supervised:

·         None

Required Education:

·         Minimum of a High school diploma, Associates degree or higher highly desired.

Required Experience:

·         3-5 years sales experience in a showroom, retail environment, interior design or relevant field.  Must have demonstrated ability to achieve and/or exceed sales goals.  Progressive negotiation and account management skills also required.  Computer proficiency with working knowledge of all MS Office programs.  Home furnishing industry experience highly desired. 

 

Physical Requirements:

·         Ability to sit for majority of the shift

·         Ability to maneuver throughout showroom

Required Competencies:

·         Communication: Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues. Communicates effectively in writing; is clear, concise and easily understood.

·         Flexibility: Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”

·         Interpersonal Skills: Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.

·         Planning: Establishes policies, guidelines, plans, and priorities required to meet work-unit or organization objectives.

·         Resource Utilization: Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives. Effectively and efficiently uses materials, supplies, equipment, systems or organization facilities.

·         Self-Management: Engages in the effective use of self-assessment and self-management techniques in order to proactively and continuously improve own performance. Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.

·         Time Management: Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).

 

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Mailing Address

Dallas Market Center
2100 Stemmons Freeway
Dallas, TX 75207