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Online Customer Service Representative

Company:  By Together

Date Posted: 7/30/2021


At By Together we are looking for a responsible Online Customer Service Representative to perform a variety of tasks that will develop customer service satisfaction levels. Online Customer Service Representatives will handle complaints and questions, give additional information about By Together products and services, take orders, process returns and also contact potential and former customers to satisfy their requests and needs. This role is for people-people eager to offer the high-quality customer service they themselves would want to receive. If you want to grow together, let's talk!

As a full-time Online Customer Service Representative, you'll enjoy our By Together Benefits which includes:
- Premier Medical and Dental Insurance
- Paid Time Off
- Paid Holidays

Job Description:
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Deal with customers online or via phone in a virtual manner
- Update the company database by inputting information from each call and keeping every customer field current
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
- Monitor the customer satisfaction levels and develop methods for increasing them
- Assist in creating ways for delivering excellent customer service to irate or problematic customers
- Expected to have and maintain a broad knowledge of the company's products and/or services
- Build and maintain good relationship with customers

- Exceptional customer skills
- Enthusiastic towards work
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively

To Apply

Hanna Jung
By Together
(213) 545-4857