Showroom Customer Success Specialist

At Bella Notte Linens, we’re committed to providing our customers with an outstanding shopping experience from the time they first hear about us until they receive their Bella piece and fall in love.

The Customer Support Specialist role has a direct impact on customer satisfaction and company results.

THE ROLE:
Hosting our B2B customers at our showroom and answering questions regarding all aspects of the brand, such as helping new leads through the onboarding process, order status updates, and proactively accessing all customers’ needs.
Efficient communication with the team that needs any customer support relating to pre and post-purchase.
Maintain a clear understanding of Bella Notte policies on cancellations, damage, refunds, escalation processes.
Communicate with customers phone, in person, and internal customer service software (answer, follow-up, escalate when needed, and always resolve) related to after purchase inquiries promptly.
Communicating and working hand in hand across multiple departments, including sales, design/product development, and supply chain to help resolve customer-related issues in a timely fashion.
Assist showroom operational duties such as organization, replenishment, and all its need to ensure best-in-class customer care and elevated service experience.
Work closely with sales, design, and operations for quarter-end activities such as reporting and systems updates.



QUALIFICATIONS:
You truly enjoy helping people; therefore, you genuinely care about customers.
1-2 years of customer service experience in a retail and/or e-commerce environment.
You’re articulate and enthusiastic, with excellent written and verbal communication.
You love all forms of art!
Strong verbal and written communication.
Technology Savvy. You must be a Microsoft Excel and Google sheets expert!
Creative and Innovative.
Attention to detail.
A quick learner.
Ability to think critically and adapt quickly in a flexible environment.
Team player with an ability and desire to work collaboratively.
Ability to work from home with internet access

EXPECTATIONS:
40 hours work weekdays
Be available for one 30 minutes weekly 1:1 check-in with your Sales Strategy Manager

BENEFITS:
2 Week paid vacation (1 week paid vacation on the first year)
Paid sick leave following California requirements
Health Insurance
401k with up to 4% match
Employee product discount: Cost plus 10% (about 75% off of Retail)