The Customer Experience Coordinator supports daily showroom operations by delivering exceptional customer service, managing retailer inquiries, and ensuring accurate and timely order processing. They also drive Out of Territory sales growth through proactive outreach, relationship building, and collaboration with leadership on sales goals. Additionally, the Customer Experience Coordinator assists with market preparation and follow-up, while providing ongoing administrative and sales support to ensure a seamless and professional experience for customers. This is a full-time, in-person position, located at the Dallas World Trade Center.
• Provide excellent customer service to showroom and phone-in customers, assisting with orders and product inquiries • Serve as the primary point of contact for retailer communication and troubleshoot service issues • Coordinate with vendors to ensure timely and accurate order processing • Manage customer communications, including inbox monitoring and order documentation • Support and grow Out-of-Territory accounts through outreach and relationship building • Assist with market preparation, scheduling, and post-market follow-up • Provide general showroom and administrative support, including team coverage and customer touchpoints
• Strong communication and customer service skills • Highly organized with strong attention to detail • Ability to multitask and work in a fast-paced environment • Proactive and solutions-oriented mindset • Team player with the ability to work independently • Proficiency in Microsoft Office and ability to learn systems such as MarketTime • Willingness to support occasional travel and extended hours during market setup and events