• IT Technical Support Analyst II
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IT Technical Support Analyst II

Employer: DMC
Date Posted: Nov 13th, 2025
Department:

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Overview

IT Technical Support Analyst II Location: Dallas, TX (Onsite Only) Department: Information Technology Schedule: Monday–Friday, 8:00 AM–5:00 PM, plus Market weekends Status: Full-Time, Regular

Description

Dallas Market Center is seeking a hands-on IT Technical Support Analyst II to join our onsite Help Desk team. The IT Technical Support Analyst II role combines Tier 1 and Tier 2 Help Desk responsibilities to handle advanced troubleshooting, infrastructure support, and system administration. This position serves as the escalation point for complex issues, assists with infrastructure upgrades, and helps maintain reliability across servers, networks, and security systems. This hands-on position emphasizes customer service excellence and a deep understanding of various IT systems, including desktops, laptops, mobile devices, and network equipment. This position is ideal for someone who’s mastered Tier 1 support and wants to grow into systems, networking, or cybersecurity.
Key Responsibilities:

  • Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support
  • Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365
  • Support switches, wireless access points, and VoIP systems
  • Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups
  • Monitor and maintain system health, patching, and endpoint protection
  • Document configurations, solutions, and troubleshooting processes
  • Support event operations and technology readiness during Market events
  • Collaborate with vendors and other IT team members on infrastructure, security, and other IT projects
  • Provide mentorship and guidance to Tier 1 team members
  • Performs other duties as assigned by management
Qualifications:
  • High School diploma or equivalent required
  • Associate’s degree in information technology or related field, or equivalent experience preferred
  • 3+ years of experience providing advanced IT support or system administration
  • Strong understanding of Windows Server, networking (TCP/IP, DNS, DHCP), and Microsoft 365
  • Experience with virtualization, backup, and endpoint security tools
  • Excellent problem-solving, communication, and customer service skills
  • Strong organizational and time management skills
  • Ability to work independently and collaboratively in a team environment
  • Certifications such as CompTIA Network+, Security+, or Microsoft 365 Fundamentals preferred
Why You’ll Love It Here
  • Hands-on work with enterprise infrastructure in a high-uptime environment
  • Exposure to server, networking, and security systems
  • Career path into Systems Administration or IT Management