• Partner effectively with the Retail Development Team to share relevant information and support departmental goals
• Assist in recruiting and securing quality buyer attendance through exhibitor partnerships and strategic travel incentives
• Engage with exhibitors and retail partners via outbound calling and in-person initiatives to support event participation and promotions
• Maintain and grow a comprehensive customer database focused on loyal buyers, territory-based buyers, and strategic prospects in the Children’s and Footwear industries
• Manage incentive budgets for niche industries and track impact
• Develop an understanding of high-impact retail stores and their influence on Market success
• Support new and existing programs that enhance leasing goals and attract new business
• Order and replenish supplies for buyer lounges across campus
• Organize the parking pass program and facilitate mailings
• Create and distribute weekly hotel tracking reports in coordination with Connections Housing
• Reconcile post-market hotel billing with internal records using Excel
• Provide administrative support for Private Buy meetings
• Perform other duties as assigned

• Bachelor’s degree in Marketing or a related field
• 1–3 years of experience in retail, wholesale, sales, or marketing
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)
• Ability to learn and extensively use proprietary systems such as Unity and Passkey

• Ability to sit in an office environment for extended periods
• Occasional walking during market events
• Ability to lift up to 20 lbs

• Be part of a vibrant team shaping the future of retail
• Work in a fast-paced, high-impact environment
• Access to private events such as trade shows, sample sales, and seminars
• Medical, Dental, Vision, and Pet Insurance
• Life and AD&D Insurance at no cost
• 401(k) with company match
• Paid time off and holidays
• Employee discounts at food outlets onsite, including Starbucks
• Wellness offerings such as flu shot clinics and CPR certification
• Free, covered parking with secure card access

Key Responsibilities

• Act as the primary point of escalation for Tier 1 issues; provide Tier 2 support for desktops, laptops, mobile devices, and standard applications.
• Monitor daily ticket queues, ensuring tickets are assigned, tracked, and resolved promptly; prevent issues from falling through the cracks.
• Provide direct coaching, feedback, and hands-on training to Tier 1 staff to improve skills and performance.
• Oversee scheduling, coverage, and on-call rotations to ensure adequate support during business hours and market weekends.
• Support onboarding and offboarding processes including device setup, access provisioning, and documentation.
• Maintain IT asset inventory (PCs, laptops, mobile devices, peripherals) and ensure accurate records.
• Ensure consistent documentation of troubleshooting steps, solutions, and Help Desk processes.
• Collaborate with IT leadership and other IT teams on cross-department projects and escalations.
• Deliver excellent customer service by communicating clearly, following up on open issues, and setting realistic expectations with end users.
• Perform other duties as assigned.

Positions Supervised

• IT Technical Support Analyst I
• IT Technical Support Analyst II

Required Education

• High school diploma or equivalent required.
• Bachelor’s degree in IT, computer science, or related field preferred; or equivalent professional experience.

Required Experience

• 2–4 years of end-user support experience, with at least 1 year at a Tier 2 level.
• Experience supervising, mentoring, or training IT support staff.
• Proficiency with Windows, macOS, iOS, and Android devices.
• Knowledge of Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), and endpoint management.
• Familiarity with ticketing systems and asset management tools.
• Strong troubleshooting, communication, and customer service skills.
• Ability to balance multiple priorities in a fast-paced environment.

Physical Requirements

• Ability to sit in an office environment for most of the day.
• Ability to stand/walk for extended periods during market events.
• Ability to lift up to 40 lbs.

• Build, manage, and maintain physical and virtual servers in a VMware environment.
• Design, configure, and administer Microsoft Active Directory, DNS, DHCP, and Windows Server.
• Support and secure Microsoft 365, Exchange Online, and collaboration tools.
• Install, maintain, and troubleshoot network hardware and software including switches, routers, and storage.
• Oversee system security, compliance, upgrades, and patching with minimal downtime.
• Manage websites, domains, and SSL certificates.
• Perform and monitor backups, disaster recovery routines, and system documentation.
• Automate tasks and streamline processes with PowerShell scripting.
• Partner with Help Desk to resolve escalated issues and provide guidance.
• Handle IT projects, user onboarding/offboarding, and other system administration duties as needed.
• Provide occasional after-hours support when required.

• 3–5 years of experience as a Systems Administrator or similar role.
• Strong background in Microsoft Windows Server, Active Directory, and Microsoft 365.
• Experience managing VMware environments.
• Proficiency in networking concepts and troubleshooting.
• Skills in PowerShell and automation.
• Solid understanding of system security best practices.
• Ability to balance multiple priorities and manage projects independently.
• Excellent analytical and problem-solving abilities.
• Ability to diagnose and resolve complex technical problems quickly and efficiently.
• Capacity to stay calm under pressure.
• Strong communication skills for user support and documentation.

• Experience with Cisco Call Manager or other phone systems.
• Familiarity with cloud services and hybrid environments.
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience).

• Medical, Dental, Vision, and Pet Insurance
• Life and AD&D Insurance at no cost
• 401(k) with company match
• Paid time off and holidays
• Employee discounts at food outlets onsite, including Starbucks
• Wellness offerings such as flu shot clinics and CPR certification
• Free, covered parking with secure card access
• Access to private events such as trade shows, sample sales, and seminars

• High School Diploma or equivalent.
• Level 3 HVAC Certification or HVAC License.
• Minimum 5 years of related experience.

• EPA Section 608 Certification for handling refrigerant.

• 1-2 years of customer service, security, or military experience.
• Moderate proficiency with computer programs.
• TX Driver’s license with minimal accidents and/or traffic violations. Required
• Must be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.