• Employer DMC
    Date Posted Oct 3th, 2025
    Department
    Description:

    Key Responsibilities

    • Act as the primary point of escalation for Tier 1 issues; provide Tier 2 support for desktops, laptops, mobile devices, and standard applications.
    • Monitor daily ticket queues, ensuring tickets are assigned, tracked, and resolved promptly; prevent issues from falling through the cracks.
    • Provide direct coaching, feedback, and hands-on training to Tier 1 staff to improve skills and performance.
    • Oversee scheduling, coverage, and on-call rotations to ensure adequate support during business hours and market weekends.
    • Support onboarding and offboarding processes including device setup, access provisioning, and documentation.
    • Maintain IT asset inventory (PCs, laptops, mobile devices, peripherals) and ensure accurate records.
    • Ensure consistent documentation of troubleshooting steps, solutions, and Help Desk processes.
    • Collaborate with IT leadership and other IT teams on cross-department projects and escalations.
    • Deliver excellent customer service by communicating clearly, following up on open issues, and setting realistic expectations with end users.
    • Perform other duties as assigned.

    Positions Supervised

    • IT Technical Support Analyst I
    • IT Technical Support Analyst II

    Required Education

    • High school diploma or equivalent required.
    • Bachelor’s degree in IT, computer science, or related field preferred; or equivalent professional experience.

    Required Experience

    • 2–4 years of end-user support experience, with at least 1 year at a Tier 2 level.
    • Experience supervising, mentoring, or training IT support staff.
    • Proficiency with Windows, macOS, iOS, and Android devices.
    • Knowledge of Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), and endpoint management.
    • Familiarity with ticketing systems and asset management tools.
    • Strong troubleshooting, communication, and customer service skills.
    • Ability to balance multiple priorities in a fast-paced environment.

    Physical Requirements

    • Ability to sit in an office environment for most of the day.
    • Ability to stand/walk for extended periods during market events.
    • Ability to lift up to 40 lbs.
  • Employer DMC
    Date Posted Sep 4th, 2025
    Department
    Description:
    Systems Administrator
    Full-Time | Onsite – Dallas, TX


    What You’ll Do
    • Build, manage, and maintain physical and virtual servers in a VMware environment.
    • Design, configure, and administer Microsoft Active Directory, DNS, DHCP, and Windows Server.
    • Support and secure Microsoft 365, Exchange Online, and collaboration tools.
    • Install, maintain, and troubleshoot network hardware and software including switches, routers, and storage.
    • Oversee system security, compliance, upgrades, and patching with minimal downtime.
    • Manage websites, domains, and SSL certificates.
    • Perform and monitor backups, disaster recovery routines, and system documentation.
    • Automate tasks and streamline processes with PowerShell scripting.
    • Partner with Help Desk to resolve escalated issues and provide guidance.
    • Handle IT projects, user onboarding/offboarding, and other system administration duties as needed.
    • Provide occasional after-hours support when required.
    What We’re Looking For
    • 3–5 years of experience as a Systems Administrator or similar role.
    • Strong background in Microsoft Windows Server, Active Directory, and Microsoft 365.
    • Experience managing VMware environments.
    • Proficiency in networking concepts and troubleshooting.
    • Skills in PowerShell and automation.
    • Solid understanding of system security best practices.
    • Ability to balance multiple priorities and manage projects independently.
    • Excellent analytical and problem-solving abilities.
    • Ability to diagnose and resolve complex technical problems quickly and efficiently.
    • Capacity to stay calm under pressure.
    • Strong communication skills for user support and documentation.
    Preferred Qualifications
    • Experience with Cisco Call Manager or other phone systems.
    • Familiarity with cloud services and hybrid environments.
    • Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience).
    Why Work Here
    Dallas Market Center is the largest wholesale marketplace in North America, connecting retailers and designers with top manufacturers in home décor, gifts, lighting, and fashion. Our IT team is integral to keeping a 5-million-square-foot campus running seamlessly, supporting everything from digital collaboration to large-scale trade shows. You’ll gain exposure to a wide range of technologies and opportunities for professional growth while being part of an enduring yet forward-thinking organization.

    Benefits
    • Medical, Dental, Vision, and Pet Insurance
    • Life and AD&D Insurance at no cost
    • 401(k) with company match
    • Paid time off and holidays
    • Employee discounts at food outlets onsite, including Starbucks
    • Wellness offerings such as flu shot clinics and CPR certification
    • Free, covered parking with secure card access
    • Access to private events such as trade shows, sample sales, and seminars
  • Employer Dallas Market Center
    Date Posted Mar 17th, 2025
    Department Operations
    Qualifications:
    • High School Diploma or equivalent.
    • Level 3 HVAC Certification or HVAC License.
    • Minimum 5 years of related experience.
    Preferred
    • EPA Section 608 Certification for handling refrigerant.
  • Employer Dallas Market Center
    Date Posted Feb 7th, 2025
    Department Protective Services
    Qualifications:
    • 1-2 years of customer service, security, or military experience.
    • Moderate proficiency with computer programs.
    • TX Driver’s license with minimal accidents and/or traffic violations. Required
    • Must be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.