The Apparel Quality Control position is a full-time, on-site role based in Dallas, TX. The individual in this position is responsible for inspecting garments throughout the production process and ensuring finished products meet Ivy Jane's standards for fit, construction, fabric, color, trims, workmanship, and overall presentation. This role requires a highly detail-oriented and organized individual who can identify quality issues, document findings accurately, communicate effectively with internal teams and vendors, and follow issues through to resolution. The position will also support the Return Authorization (RA) process, including receiving, checking in, inspecting, and documenting returned merchandise.
• Inspect garments at various stages of production, including samples, pre-production, production, and finished goods. • Measure garments against approved specifications, measurement charts, and samples to verify fit and sizing consistency. • Identify and document defects related to stitching, seams, construction, fabric, color, prints, trims, buttons, zippers, labels, finishing, and overall workmanship. • Review garments for consistency with approved samples, specifications, construction details, and design requirements. • Take clear photographs and maintain accurate inspection records documenting quality issues and corrective actions. • Manage Return Authorization (RA) requests and coordinate the return process for defective, damaged, incorrect, or quality-related merchandise. • Receive and check in returned merchandise, verifying quantities, styles, sizes, colors, condition, and stated reason for return against RA documentation. • Inspect returned garments to determine the nature and potential cause of quality issues, documenting findings with notes and photographs when appropriate. • Maintain accurate records of returns, RA numbers, inspection results, credits, replacements, repairs, and other dispositions. • Communicate return-related quality issues to production, design, customer service, sales, and vendors as appropriate. • Monitor customer returns for recurring quality issues and communicate trends to the appropriate teams. • Communicate quality concerns to production, design, sourcing, and vendors in a timely and professional manner. • Work with vendors and production partners to identify root causes and recommend corrective or preventive actions. • Follow up on rework, repairs, replacements, and other corrective actions to ensure issues are properly resolved. • Assist with fit sessions, sample reviews, garment testing, and pre-production quality evaluations. • Support the development and maintenance of quality standards, inspection procedures, checklists, and measurement guidelines. • Maintain organized quality-control documentation, inspection reports, production records, and return records. • Assist with internal quality reviews, vendor evaluations, production inspections, and quality audits as needed. • Support compliance with applicable quality, safety, cleanliness, and manufacturing standards. • Identify opportunities for continuous improvement and help implement processes that reduce recurring quality issues. • Work collaboratively with design, production, sourcing, operations, customer service, sales, and external vendors to maintain consistent product quality. • Perform other quality-control, returns, and production-related duties as needed.
• Strong understanding of Apparel Quality Control and Quality Assurance (QA), including garment inspection, measurement, defect identification, and corrective-action follow-up. • Knowledge of garment construction, fabrics, trims, sewing techniques, finishing, and apparel manufacturing processes. • Experience establishing, following, or maintaining quality standards and inspection procedures. • Familiarity with Quality Management practices, including documentation, process consistency, root-cause identification, corrective actions, and continuous improvement. • Familiarity with Good Manufacturing Practices (GMP) or similar manufacturing standards related to safety, cleanliness, process control, and product consistency. • Ability to participate in or support quality audits, including vendor audits, internal process reviews, production inspections, and compliance checks. • Strong attention to detail and the ability to recognize differences in fit, construction, color, fabric, and workmanship. • Ability to accurately measure garments and interpret measurement specifications and technical information. • Strong organizational skills with the ability to maintain accurate inspection and return records and follow multiple quality issues through resolution. • Proficiency with basic computer applications, spreadsheets, email, data entry, shared files, and digital documentation. • Strong written and verbal communication skills. • Ability to communicate quality issues clearly and professionally with internal teams, factories, and external vendors. • Ability to work independently while collaborating effectively with design, production, sourcing, operations, customer service, and sales teams. • Ability to stand, move, inspect, and handle garments, samples, cartons, and boxes as required. • Ability to work on-site in an office, production, or warehouse environment. • Previous experience in apparel quality control, quality assurance, garment production, manufacturing, or technical apparel is preferred. • Technical training or education in fashion, apparel, textiles, garment technology, manufacturing, or a related field is a plus.